Privacy Policy

Last Updated: October 24, 2025

Introduction

Xibphar ("we," "our," or "us") is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies, please do not use our services.

Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use our services, and information from third-party sources.

Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Contact Information: Name, email address, telephone number, and postal address.
• Business Information: Business name, address, and contact details for your workplace.
• Payment Information: Credit card details, banking information, and billing address.
• Service Information: Details about the services you request, including cleaning schedules, special requirements, and access information.
• Correspondence: Information provided when you contact us with questions, concerns, or requests.

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Device Information: Type of device, operating system, browser type, and device identifiers.
• Usage Data: Pages visited, time spent on pages, links clicked, and other actions taken on our website.
• Location Information: General location based on your IP address.
• Cookies and Similar Technologies: Information collected through cookies and similar technologies. Please see our Cookies Policy for more information.

How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing Services: To provide our cleaning services, process payments, and fulfill your specific requests.
• Customer Service: To respond to your inquiries, provide support, and address complaints or concerns.
• Communication: To contact you regarding your services, provide updates, and send administrative information.
• Marketing: With your consent, to send promotional materials, newsletters, and information about special offers or new services.
• Improvement and Analysis: To analyze usage patterns, improve our website and services, and develop new features or offerings.
• Security: To protect our website, services, and users from fraud, unauthorized access, and other security risks.
• Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

Disclosure of Your Information

We may share your information in the following circumstances:

• Service Providers: With contractors, service providers, and other third parties who perform services on our behalf, such as payment processing, data analysis, and customer service.
• Business Transfers: In connection with a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, or other transfer of our business, assets, or shares.
• Legal Requirements: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
• Protection of Rights: To enforce our terms and policies, protect our rights, privacy, safety, or property, and the rights, privacy, safety, or property of our users or others.
• With Your Consent: In other ways with your explicit consent.

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request access to the personal information we hold about you.
• Correction: The right to request that we correct inaccurate or incomplete information about you.
• Deletion: The right to request that we delete your personal information in certain circumstances.
• Restriction: The right to request that we restrict the processing of your information in certain circumstances.
• Data Portability: The right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
• Objection: The right to object to our processing of your personal information in certain circumstances.

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

Australian Privacy Principles

As an Australian business, we comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). For more information about the APPs, please visit the Office of the Australian Information Commissioner's website at www.oaic.gov.au.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information as soon as possible.

Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated or controlled by us. This Privacy Policy does not apply to such third-party services. We encourage you to review the privacy policies of any third-party services before providing any information to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: